How do I set up and use Dexcom ONE+ alerts?

Dexcom ONE+ gives you the option of turning on alerts when you set up your system. You just follow the prompts on your screen. If you want to turn on or change your alerts after setup, go to Profile > Alerts.

Work with your healthcare professional to customize your alerts to help you achieve your goals. For example, are you worried about insulin stacking – taking doses too close together.

To use your Dexcom ONE+ as a tool for observing and making treatment decisions – and avoiding insulin stacking – your healthcare professional may advise you to turn the Repeat Alert feature in your High Alert setting. That way, when you get a High Alert and confirm it, you will be re-alerted after a time you select. The alert will repeat until your Dexcom ONE+ readings are back in your target range. Having a repeat alert allows you to give an appropriate time for diabetes management decisions and reminds you to check your readings later to make sure your glucose values have come down.

Your Dexcom ONE also offers you two great features to help with alerts management – Snooze and Delay 1st High alert.

Snooze

Once an alert is acknowledged, the system will alert you again if your glucose level is not back in range after the selected amount of time. You have the possibility to select the amount of time the alert should be snoozed for – from 15 minutes to 4 hours.

Snooze off: User receives one alert after reaching high glucose threshold and will not be re-alerted about their high glucose level.

Snooze on: User receives initial alert after reaching high glucose level and receives second alert after spending 1 hour above hyperglycaemia threshold.

Delay 1st High alert

You will only be alerted once your glucose has been high for the selected amount of time. You have the possibility to select the amount of time the alert should be snoozed for – from 15 minutes to 4 hours.

No alert: Less than 1 hour above hyperglycaemia threshold

Alert: 1 hour spent above hyperglycaemia threshold

Important Safety Information!

• Dexcom ONE+ alerts will NOT override your phone settings. You won’t hear high or low glucose alerts if your phone is set to silent (sound is off). Check your phone settings, or you may miss an alert.
• Alert vibrations feel the same as notifications you get from other apps on your smart device. The only way to know if it is from Dexcom ONE+ is to look at your smart device.