Reordering Sensors and Supplies
Changing Your Sensor and Transmitter
How long does the Dexcom G6 transmitter last?
A G6 transmitter lasts for three months (same as G5 Mobile).
How long does the transmitter last?
Your transmitter is covered under a limited warranty for three months, starting from the shipment date. An alert message shows when your transmitter has about one week left. Replace the transmitter as soon as possible when you see the message.
Is Dexcom creating a recycling program for the sensor applicator at launch?
At this time, Dexcom will not have a recycling program.
Using Your Sensor and Transmitter
Can the sensor be restarted after 10 days?
No. The Dexcom G6 CGM system is designed to eliminate the need for fingerstick calibrations* and can be used for 10 days without restart.
Using Your Receiver
Troubleshooting
What does the hour glass icon mean?
This icon means the transmitter and the sensor are not communicating. Make sure your transmitter is properly stored in the sensor pod. If the icon does not go away within 3 hours, contact your local distributor for assistance.
How to avoid irritated/sensitive skin from sensor adhesive?
If you have irritated or sensitive skin please work with your healthcare professional (HCP).
What do the Question Marks (???) mean?
The question marks mean that the transmitter does not understand the sensor readings for the moment. You will want to wait a minimum of 3 hours for them to clear. If they do not clear within that time frame, please contact your local distributor for assistance.