Introduction to Dexcom CGM
Order and Shipment Questions
Where can I purchase Dexcom G6?
Customers may purchase Dexcom G6 directly from our online store.
Common Dexcom CGM Questions
Can I take Paracetamol whilst wearing my Dexcom CGM?
Whilst wearing your Dexcom CGM System, you can take a standard of maximum paracetamol/acetaminophen does of 1 gram (1000mg) every 6 hours and still use the sensor readings to make treatment decisions.
Can Dexcom sensors be calibrated and optional calibration?
All Dexcom products can be calibrated, but not required. All our systems are designed to work properly without calibrations. Calibration is therefore an optional function.
What material is the Dexcom filament and insertion needle made from?
The Dexcom insertion needle in all of our products is made of 304 stainless steel which includes 10% medical grade nickel.
I am an existing customer. Can I upgrade to Dexcom G6?
Visit our Dexcom Store to place your first Dexcom G6 order or to reorder supplies.
Common Activities with Dexcom CGM
What components are required with the G6 system?
3 components make up the G6 CGM System, including the diabetes sensor, Dexcom G6 transmitter and a display device, such as a smartphone or Dexcom G6 receiver.
Where and How to Order
Who Can Use Dexcom CGM?
Can you get Dexcom G6 on the NHS?
Dexcom NHS – NICE recommends real-time continuous glucose monitoring for people with type 1 diabetes. Find out if you’re eligible to get Dexcom CGM on NHS.
Can I switch my NHS funding for Libre to Dexcom?
The NHS has a separate funding agreement in place for flash glucose monitoring which means you may not automatically be eligible for CGM funding. Your diabetes healthcare professional can advise on whether funding for CGM could be an option for you.
What is the Dexcom G6?
The Dexcom G6 is Dexcom's latest generation continuous glucose monitoring (CGM) system. Unlike previous generations, this CGM system is factory-calibrated so zero fingersticks are required.
Is this product approved for Pediatrics?
Yes, Dexcom G6 is indicated for children as young as 2 years old.
Setting Up Your Smartphone or Receiver
How do I set up the Dexcom G6 with my phone?
The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. It is available for free from the Apple App or Google Play stores.
Setting Up Follow on a New Device
What smart phones are compatible with the Follow app?
iOS and Android platforms are compatible for Followers.
Setting Up Sharing and Dexcom Clarity
How do I log in to Dexcom Clarity?
You must have a Dexcom account to use Dexcom Clarity. You must use the same Dexcom account for all your Dexcom devices
How do I get to Dexcom Clarity?
Go to clarity.dexcom.eu from an internet browser with internet connection. Review Clarity's list of computer and internet requirements if needed.
CGM and Daily Life
What is Continuous Glucose Monitoring (CGM)?
Dexcom Continuous Glucose Monitoring (CGM) tracks glucose levels throughout the day and night and can alert you if your levels go too high or low.
Managing Your Online Account
How do I create a Dexcom user account?
If you do not have a Dexcom account, you can create one on the login page.