Dexcom G6 Compatibility FAQ
Updating Your Device Software
Why am I being asked to update my phone's operating system (OS) to continue getting Dexcom app updates?
Each year we assess whether to keep supporting older Operating Systems (OS) for Dexcom apps. When an OS you're using is no longer supported for your Dexcom app, we will ask you to update your OS to continue getting app updates.
Device Upgrades
Will updating my smart device affect how I can use my G6?
Before upgrading your smart device or its operating system, check dexcom.com/compatibility. Automatic updates of the app or your device operating system can change settings or shut down the app. Always update your smart device manually and verify correct device settings afterward.
If I am replacing my smart device, what will I need to do?
To use your Dexcom system with a new smart device, you first need to stop your sensor session on your current device. Next, install the Dexcom CGM app on your new smart device.
Setting Up Sharing and Dexcom Clarity
Will Dexcom Clarity work with G6?
Yes, G6 does work with Clarity. Patients will not need to register again.
Calibration and Accuracy Issues
Does the G6 accept calibrations?
The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost.
Common Dexcom CGM Questions
I am an existing customer. Can I upgrade to Dexcom G6?
Visit our Dexcom Store to place your first Dexcom G6 order or to reorder supplies.
Changing Your Sensor and Transmitter
Can I use the G5 Mobile sensors with the G6 transmitter? Or any G5 Mobile components?
No, the G5 Mobile sensors, transmitters and receiver are not compatible with the G6 system. If you would like to use a compatible smart device*, you will need to download the new G6 app.
Common Activities with Dexcom CGM
What components are required with the G6 system?
A new Dexcom patient will receive the Dexcom G6 system including a transmitter and sensors. An optional touch screen receiver is available as well. If you decide to use a compatible smart device*, you will need to download the new Dexcom G6 app.
Setting Up Your Smartphone or Receiver
What are the recommended G6 iPhone settings?
Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.
Is there a new app for the G6?
Yes, the Dexcom G6 app will be available for free download in the Google Play and Apple App Stores. The Dexcom G5 Mobile App will not work with a G6 System and vice versa.
How do I set up the Dexcom G6 with my phone?
The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. It is available for free from the Apple App or Google Play stores.
What smart devices are compatible with the G6?
A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility.
Setting Up Follow on a New Device
What smart phones are compatible with the Follow app?
iOS and Android platforms are compatible for Followers.
Using the Follow App
What are the recommended iPhone settings?
Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.
Does the Follow App work with G6?
Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile.
What are the recommended Android phone settings?
Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.
What devices and software are compatible with Dexcom apps?
Visit Dexcom compatibility to determine if your device is compatible.
Compatible Software and Apps
What Smart Device Operating Systems are compatible with Dexcom Apps?
A list of the Apple Operating Systems (iOS) and Android Operating Systems compatible with each Dexcom app are available at dexcom.com/compatibility.
What are the computer and software requirements for Dexcom Clarity?
A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.
What devices and software are compatible with Dexcom apps?
Visit Dexcom compatibility to determine if your device is compatible.
Pairing and Connectivity Issues
Why am I receiving signal loss for over an hour on my smart device?
Signal loss can occur for a number of reasons. The most common reason is smartphone settings that are hindering the app from functioning correctly.