Dexcom

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Click to find out more about Dexcom Clarity and the Follow App

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Whilst wearing your Dexcom CGM System, you can take a standard of maximum paracetamol/acetaminophen does of 1 gram (1000mg) every 6 hours and still use the sensor readings to make treatment decisions.

Can I take Paracetamol whilst wearing my Dexcom CGM?

All Dexcom products can be calibrated, but not required.  All our systems are designed to work properly without calibrations. Calibration is therefore an optional function.

Can Dexcom sensors be calibrated and optional calibration?

If you do not have a Dexcom account, you can create one on the login page.

How do I create a Dexcom user account?

Dexcom NHS – NICE recommends real-time continuous glucose monitoring for people with type 1 diabetes. Find out if you’re eligible to get Dexcom CGM on NHS.

Can you get Dexcom G6 on the NHS?

You must have a Dexcom account to use Dexcom Clarity. You must use the same Dexcom account for all your Dexcom devices

How do I log in to Dexcom Clarity?

Dexcom Continuous Glucose Monitoring (CGM) tracks glucose levels throughout the day and night and can alert you if your levels go too high or low.

What is Continuous Glucose Monitoring (CGM)?

Go to clarity.dexcom.eu from an internet browser with internet connection. Review Clarity&#x27;s list of computer and internet requirements if needed.

How do I get to Dexcom Clarity?

The Dexcom insertion needle in all of our products is made of 304 stainless steel which includes 10% medical grade nickel.

What material is the Dexcom filament and insertion needle made from?

Smaller, all-in-one sensor; 30-minute sensor warmup; 12-hour grace period at the end of the sensor session; Redesigned mobile app with Clarity reports included; New alert quiet modes let you silence all alerts for up to 6 hours; Re-designed receiver that is smaller (as compared to Dexcom G6), with a more vibrant display; No sensor code, only a 4-digit pairing code provided on each new Dexcom G7 applicator

What is new for Dexcom G7?

Yes, Dexcom G7 is indicated for children as young as 2 years old.

Is the Dexcom G7 CGM System indicated for paediatric patients?

To find out if you are eligible to receive a Dexcom CGM System on the NHS talk to your Healthcare Professional. You can learn more about NHS funding for Dexcom.

How do I get Dexcom on prescription?

Dexcom CGM systems measure the glucose levels in the interstitial fluids just beneath your skin. Blood glucose meters measure glucose levels in your capillary blood.

What is the difference between a Dexcom CGM sensor glucose reading and blood glucose value (BGV)?

Once inserted, the sensor is waterproof up to 2.4 meters. The receiver is not.

Can I get Dexcom G7 wet?

If you have irritated or sensitive skin please work with your healthcare professional (HCP).

How to avoid irritated/sensitive skin from sensor adhesive?

To install the Dexcom G7 Apple Widget, you must first update your Dexcom G7 App to version 1.7.0 or later via the App Store. Then follow our steps by reading our full FAQ article.

How do you install the Dexcom G7 Apple Widget?

Dexcom G7 has new alert sounds and sound options.

Are there any changes to alerts for Dexcom G7 compared to Dexcom G6?

A sensor code allows you to use the Dexcom ONE CGM System without the need for fingersticks or calibrations. When you start a new sensor, you must enter a code into your display device, either manually or by taking a photo, as each sensor has its own code printed on the back of the adhesive patch. Do not use a code from a different sensor or make up a code. If you do, your sensor will not work as well and could display inaccurate data.

What is a sensor code and why do I need one?

You can wear your Dexcom G7 sensor when going through walk-through metal detectors and Advanced Imaging Technology (AIT) body scanners.

Can I wear Dexcom G7 through airport security or while flying?

The Dexcom G7 Apple widget lets you see your glucose numbers on your lock screen or home screen without opening the app. Read our full article.

How does the Dexcom G7 Apple Widget work?

Calibration is not required. If you want to calibrate, you can log it as an event within the G7 App. 

Can I calibrate Dexcom G7?

Absolutely! You can take your Dexcom G7 with you when you travel. Just remember not to uninstall and reinstall the app outside of your home country.

Can I travel with my Dexcom G7?

If you encounter any issues with your Dexcom G7 while you&#x27;re on the go, don&#x27;t worry!

What if I have issues with the Dexcom G7 while traveling?

No. Dexcom G6 sensors, transmitters, and receivers are not compatible with the Dexcom G7 CGM System.

Can I use Dexcom G6 components with my Dexcom G7 CGM System?

How to share glucose data with Apple Health

How do I share my glucose data with the Apple Health app?

You can download the app while traveling since the download is tied to your App Store or Google account&#x27;s country settings, which don&#x27;t change when you travel.

Can I download the app whilst travelling?

Your smartphone settings can prevent the Dexcom G7 app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended Dexcom G7 iPhone Settings?

What are the recommended Dexcom G7 Android smartphone settings?

Press the applicator more firmly against your skin before pushing the button.

Why can&#x27;t I press the applicator button?

We understand that traveling requires careful planning, and we want to ensure your journey is as smooth as possible.

How can I prevent any issues while traveling?

Before upgrading your smart phone or its operating system, check dexcom.com/g7-compatibility.

Will updating my smart phone affect how I can use my Dexcom G7?

The Dexcom G7 app is available on a variety of iOS and Android smart devices. See Dexcom G7 phone compatibility and smartwatch options.

What smart devices are compatible with Dexcom G7?

We assess whether to keep supporting older operating systems (OS) for Dexcom apps on an annual basis. When an OS you are using is no longer supported for your Dexcom app, we will ask you to update your OS to continue getting app updates.

Why am I being asked to update my smartphone&#x27;s operating system (OS) to continue getting Dexcom G7 app updates?

We are always updating the smart device compatibility list. Please visit dexcom.com/g7-compatibility 

Are certain smartphones compatible with Dexcom G6 that are not compatible with Dexcom G7?

Follow the insertion instructions carefully. Extra care may help you keep your sensor on for the entire sensor session.

How can I keep my Dexcom sensor adhered to my body?

If your Dexcom sensor won’t pair (or takes longer than 5 minutes), use these troubleshooting tips to connect your Dexcom G7 sensor to the Dexcom app or receiver.

Why is my display device still searching for Dexcom G7 sensor?

The &quot;Bluetooth is off&quot; alert means this function is turned off. It will either show as App Bluetooth is off or Phone Bluetooth is off. Bluetooth must be on to get glucose information on your smart device*.

What does the &quot;Bluetooth is off&quot; alert mean?

Your CGM readings may seem inaccurate compared to your blood glucose meter values. See the possible reasons and how to troubleshoot them.

CGM reading and glucometer reading - Which is accurate?

There are many things you can do to help you to minimise the amount of signal loss you experience on your Dexcom App.

How can I reduce the amount of signal loss I experience?

Some people may be sensitive to the sensor adhesive, so extra care can help. Follow the insertion instructions carefully, review the site preparation tips and consider these points.

How can I avoid irritated or sensitive skin caused by the Dexcom G7 sensor adhesive?

The Dexcom G7 sensor can only connect with one smart device at a time. If you get a new smartphone, for example, you need to go into your old smartphone&#x27;s Bluetooth settings and turn Bluetooth off.

If I am replacing my compatible smart device, what will I need to do?

Your display device may be too far from your sensor or there may be something, such as a wall or water, between your sensor and your display device.

Why am I getting Signal Loss?

The Calibration Not Used alert means the sensor was not able to use the calibration you entered.

What does Calibration Not Used mean?

After sensor session ends, peel off patch like a bandage. To make it easier, try these tips

Removing your Dexcom G7 Sensor

The Dexcom G7 sensor can be worn for up to 10 days plus a 12-hour grace period at the end. So, you can replace your diabetes sensor when it&#x27;s convenient for you.

Dexcom G7 sensor - What is the Dexcom sensor life?

You must end the Dexcom G7 sensor session or grace period before you start a new sensor.

How do I start a new sensor?

Can the Dexcom G7 applicator be recycled? | Dexcom

Can the applicator be recycled?

The Dexcom G6 sensor is approved to be worn up to 10 days.

How long can I wear the sensor?

To use Direct to Watch you must have one of the following Apple Watch models, running watchOS 10 or later.

What Apple Watches are compatible with Dexcom G7 Direct to Watch

When you see the orange phone icon beside your sensor reading, Direct to Watch mode is temporarily not working. Your smartwatch* isn’t getting information from the sensor.

What is the orange phone icon on my Apple Watch Screen / When I&#x27;m using my watch for my CGM info, when do I need my phone close by?

Direct to Watch connects the Dexcom G7 sensor directly to your Apple Watch* using Bluetooth.

What is Direct to Watch?

No, Direct to Watch can’t share real-time glucose data to Health App partners like Sugarmate or Happy Bob. When you are back with your phone* your glucose data will be backfilled to the partner app.

Will my Apple Watch* share glucose data with Health Apps like Sugarmate or Happy Bob?

To use Direct to Watch, you must have the following:  Apple Watch 6 or later, running watchOS 10 or later; iPhone running iOS 17;  Must have Dexcom G7 App version 2.1 or later.

What are the Device &amp; Operating system requirements for Direct To Watch?

Currently, the Dexcom G7 Direct to Watch feature is only compatible with Apple Watch. See dexcom.com/compatibility for more information.

What smartwatches have Direct to Watch compatibility?

You’ll see your current glucose reading, trend arrow, trend graph, and alerts. Tap the trend graph to see your sensor readings over the past 1, 3, or 6 hours.

What G7 features can I view on my Apple Watch when in Direct to Watch Mode?

If you&#x27;re in water, you may not get sensor readings until you get out.

When using Direct to Watch, will I get my numbers while I am swimming?

To set up Dexcom G7 Direct to Watch, you must have an iPhone* that is running iOS 17 or later and an Apple Watch Series 6 or later running watchOS10.

Do I need an iPhone to pair directly with my Apple Watch?

Share is not available on smartwatches. Your smartwatch can’t send information to followers. The primary user must use their Dexcom G7 phone app to use Share and Follow.

Is Share available from my Watch when in Direct to Watch Mode?

No, Direct to Watch is not available on Dexcom G6. As we continue to build out Dexcom G7’s connected partner ecosystem we encourage everyone to upgrade to Dexcom G7.

Is Direct to Watch available with the Dexcom G6 CGM System?

Your watch will mirror the settings of your smartphone. To change the alert settings on your watch you must:  Bring your phone and smartwatch close to each other; Change your alert settings on your G7 phone app; Open and display the G7 app on your watch and phone at the same time for a few seconds; This lets the smartwatch copy the new settings.

How can I change the alert settings on my watch?

In Standard Smartwatch mode, there is no direct connection between the Dexcom G7 sensor and the smartwatch, so users must keep their smartphone within 6 meters to receive glucose readings on their smartwatch.

How can I tell if I am in Direct to Watch Mode or Standard Smartwatch mode?

Yes. Dexcom G7 can display glucose on multiple devices including your phone, smartwatch, and Dexcom receiver or connected AID (Automated Insulin Delivery) system simultaneously and independent of each other.

If I use Direct to Watch, can I still connect to my AID system?

No. A cellular plan isn’t required to connect your Dexcom G7 sensor to your watch. The sensor connects to your Apple Watch using Bluetooth.

Do I need to have a cellular plan for my Apple Watch to be able to use the Direct to Watch Feature?

With Direct to Watch mode, you can see your CGM information on your smartwatch, even when you’re not near your phone.

Dexcom G7 CGM System

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