“When is My Next Dexcom Delivery?”: How to Order, Track, and Make the Most of your Dexcom CGM
Through real-time glucose readings and helpful alerts, Dexcom Continuous Glucose Monitoring (CGM) Systems are designed to make diabetes management as simple and convenient as possible. The ordering and shipping process is no different.
You can easily place a Dexcom CGM order online, choose your preferred shipping method, and track the package through your account. More importantly, having your CGM device delivered right to your door can relieve some of the stress of diabetes management.
At-Home Diabetes Care Improves Everyday Glucose Management
Living with diabetes is a constant process of checking in with your health—monitoring your glucose levels, making adjustments to avoid highs and lows, and consulting regularly with your healthcare team. Automating some of those check-ins with a CGM device can help relieve much of the burden and improve your day-to-day diabetes management.
The National Institute for Health and Care Excellence (NICE) underlines the benefits of CGM. Its guidelines recommend that all people living with type 1 diabetes, including children and pregnant women, should be offered CGM.1-3 NICE also recommends that CGM should be considered by people living with type 2 diabetes as an alternative to intermittent scanning.4
Ordering Dexcom Online is Simple & Reliable
If you’re considering ordering Dexcom CGM supplies online for the first time, you might wonder if it’s the right option for you. There are several benefits to ordering from the Dexcom Online Store.
You can choose from a number of flexible subscription plans and delivery options, giving you more control over when and where your supplies arrive. You can also place and receive the order from the comfort of your own home without having to make a trip to the pharmacy. The Dexcom Customer Service team is available anytime if you need assistance while ordering.
How to Order Dexcom Supplies to Your Door
The Dexcom online ordering process is simple and intuitive. Simply visit the Dexcom store to view the available Dexcom CGM System product options—from starter kits to subscription plans. Always talk to your doctor first about which system is best for you and your lifestyle. Once you are ready to place your order, follow these simple steps:
- Sign into your Dexcom account or create one if you haven’t already done so.
- Add the items to your cart and proceed to checkout.
- Follow the prompts to choose your shipping method, input your payment information, and submit the order.
Everyone with type 1 diabetes can access a CGM on the NHS, whether you are in England, Northern Ireland, Scotland, or Wales.5 However, your choice of system might be limited based on where you live. To get Dexcom CGM on the NHS, ask your healthcare team about local funding criteria for Dexcom CGM systems.
Shipping ABCs: When Will Your Dexcom Order Arrive?
Waiting for your CGM order to arrive can feel like the most challenging part of the process, especially if you need a refill immediately. The Dexcom shipping system aims to be as quick and transparent as possible. Here are a few ways to ensure you always have supplies on hand.
Order and Ship on the Same Day
If you place your order before 2 pm, Monday to Friday, it will be shipped the same day (excluding holidays). Any orders placed after 2 pm will be shipped on the next working day.
Choose the Shipping Methods that Fit Your Schedule
Dexcom works with DPD and offers three shipping options based on your specific needs:
- DPD Local: Delivered in 1-5 business days.
- DPD Pre-12: Delivered the next business day by 12 pm.
- DPD Saturday: Delivered Saturday if the order is placed before 2 pm Friday.
More Shipping Questions: Answered
Can I deliver to a location different from my house?
You can ship your order to any address or pick it up at any DPD location. You can also choose not to sign for it if you won’t be home during delivery.
Can I ship to an address outside the UK?
Unfortunately, you can only ship within the UK.
Can I change my order?
Once the order has been processed, all order details, including your delivery address, cannot be changed. If you need to make changes, contact Dexcom Customer Service on 0800-031-5761 as soon as possible with your order number, and the support team will do their best to help.
My Dexcom order hasn’t arrived yet. What should I do?
If you have yet to receive your Dexcom delivery within five full business days of ordering it, contact Dexcom Customer Service on 0800-031-5761 or GB.Sales@Dexcom.
Track Your Order for More Peace of Mind
Once your order has shipped, you’ll receive a confirmation email with a tracking number and invoice. Simply click on the tracking number to see the location of your package en route. The courier typically makes tracking information available within 24 hours of the delivery date.
Your tracking number is also in the Order History section of your Dexcom account. Log in to see your order status at any time and find out when the next shipment will arrive.
Dexcom CGM Delivers Transparency and Convenience
Staying connected to your glucose levels and the peace of mind it brings is important when you live with diabetes.
The Dexcom ordering process ensures you always know your Dexcom CGM supplies are conveniently within reach, giving you one less thing to worry about and more time for the things you love.
1 Type 1 diabetes in adults: diagnosis and management: Recommendations. NICE guideline [NG17]. Updated August 17, 2022. https://www.nice.org.uk/guidance/ng17/chapter/Recommendations.
2 Diabetes in pregnancy: management from preconception to the postnatal period: Recommendations. NICE guideline [NG3]. Updated December 2020. https://www.nice.org.uk/guidance/ng3/chapter/Recommendations.
3 Diabetes (type 1 and type 2) in children and young people: diagnosis and management: Recommendations. NICE guideline [NG18]. Updated May 11, 2023.
4 Type 2 diabetes in adults: management: Recommendations. NICE guideline [NG28]. Updated June 29, 2022. https://www.nice.org.uk/guidance/ng28/chapter/Recommendations.
5 Can I get a continuous glucose monitor on the NHS? JDRF UK. Reviewed and updated 13 March 2024. https://jdrf.org.uk/knowledge-support/managing-type-1-diabetes/guide-to-type-1-diabetes-technology/continuous-glucose-monitoring/can-i-get-a-continuous-glucose-monitor-on-the-nhs/
2 Diabetes in pregnancy: management from preconception to the postnatal period: Recommendations. NICE guideline [NG3]. Updated December 2020. https://www.nice.org.uk/guidance/ng3/chapter/Recommendations.
3 Diabetes (type 1 and type 2) in children and young people: diagnosis and management: Recommendations. NICE guideline [NG18]. Updated May 11, 2023.
4 Type 2 diabetes in adults: management: Recommendations. NICE guideline [NG28]. Updated June 29, 2022. https://www.nice.org.uk/guidance/ng28/chapter/Recommendations.
5 Can I get a continuous glucose monitor on the NHS? JDRF UK. Reviewed and updated 13 March 2024. https://jdrf.org.uk/knowledge-support/managing-type-1-diabetes/guide-to-type-1-diabetes-technology/continuous-glucose-monitoring/can-i-get-a-continuous-glucose-monitor-on-the-nhs/