Dexcom

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Dexcom ONE+ CGM system

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Your sensor is temporarily unable to measure glucose.

I received a Brief Sensor Issue Alert. What does this mean?

For the best app performance, we encourage you to update the app to the latest version as soon as it becomes available.

What happens if I do not update the app when prompted to do so?

What do I do if I receive the Sensor Failed alert? Remove the failed sensor using the in-app Sensor removal instructions. Insert a new sensor then contact us.

What do I do if I receive the Sensor Failed alert

The Dexcom CLARITY app highlights your glucose patterns, trends and statistics. You can even get weekly notifications and can share with your clinic

What is Dexcom CLARITY?

Patch adhesion and tips on sensor insertion will provide advice on how to keep your sensor on for the full 10 days. Also see your user guide for more info.

How do I keep my sensor on for the full 10-day wear?

Dexcom ONE gives you the option of turning on alerts when you set up. You can also customise alerts.

How do I set up and use Dexcom ONE alerts?

Dexcom ONE insertion needle may cause bleeding if it penetrates a blood vessel.

What happens if my sensor insertion causes bleeding?

Visit our e-store to purchase the Dexcom ONE receiver.

How can I purchase the Dexcom ONE receiver?

No, the Dexcom ONE receiver is not water-resistant. Keep it dry at all times.

Is the Dexcom ONE receiver water-resistant?

Find out how to replace your sensor and start a new sensor session. There are two ways to end your sensor session and start a new one.

How do I replace my sensor and start a new sensor session?

After the app update, you will recognise that alerts settings will be reset to default and other changes reset to default. Find out more in our summary.

How the app update will affect my Dexcom ONE app?

The Dexcom ONE receiver is a dedicated medical device. The app is not. Read more here.

Is there any difference between Dexcom ONE app and Dexcom ONE receiver?

What do I do if my Dexcom ONE applicator won&#x27;t come off? Simply remove the applicator and sensor following these instructions.

What to do if Dexcom ONE applicator won&#x27;t come off

Dexcom ONE sensor glucose readings and trend graph appear on app home screen.

How do I find my sensor readings and glucose trend screen in my app?

My 10-day sensor session is going to end soon, and I want to change my sensor early. Can I change the sensor now?

Use the Dexcom CGM app or your internet browser. You must have a Dexcom account. Read more.

How do I log into Dexcom Clarity?

Why isn&#x27;t my transmitter working, and/or why is my Dexcom CGM System telling me to pair a new transmitter? Find the answer on our FAQ.

Transmitter not working | Asking to pair new transmitter

After the update, your low and high alert settings will be reset.

What happens after I have completed the app update?

Learn about the 5 benefits of using Continuous Glucose Monitoring (CGM). From zero fingersticks to knowing your sensor glucose readings from your phone.

Benefits of using Continuous Glucose Monitoring (CGM)

How do I replace my transmitter? You will get a notification when a Dexcom ONE transmitter battery has died or the system detects a problem.

How do I replace my transmitter?

Your display device may be too far from your sensor or there may be something, such as a wall or water, between your sensor and your display device.

What does the Signal Loss alert mean?

Calibrating your Dexcom ONE+ is optional. The Dexcom ONE+ and systems are designed to work properly without calibrations.

What is optional calibration?

Your Follower can customise notifications. For example, they can change their settings so they know when you go below 3.9 mmol/L for more than 30 minutes.

Can my Followers customise notifications?

The Dexcom ONE+ CGM system components benefit from the following features: sensor and patch; applicator; display device; receiver (optional)

What are the Dexcom ONE+ system components?

Follow up to ten (10) Sharers with Dexcom Follow.

How many Sharers can I follow?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended Android phone settings for Follow app?

Yes, you can check your CGM information on your wrist! The Dexcom ONE+ App supports Apple Watch and can be used to discreetly view your glucose reading, trend arrow, and trend graph.

Can I view my Dexcom ONE+ on an Apple Watch?

Reports on your display device are an important part of your CGM system, providing a holistic view of your diabetes management by providing historical data, highlighting trends, and offering statistics.

What are the Dexcom ONE+ in-app reports, and how do I use them?

Dexcom CGM systems are designed not to impact your travel. Just follow these instructions.

Can I use my Dexcom CGM while traveling?

Apple Health consolidates health data from your smartphone, smartwatch, and third party apps, including Dexcom ONE+.

How do I share my G7 glucose data with the Apple Health app? | Dexcom

This issue may happen anytime during a sensor session. If you get this alert, go to its Help screen for more information.

What do I do if I receive the Sensor Failed alert?

The Dexcom ONE+ receiver is an optional display device that can show your glucose readings and trends.

What is a Dexcom ONE+ receiver?

Yes, you can choose which glucose notifications you receive for each Sharer. Changes to settings in the Follow app do not affect the Sharer&#x27;s CGM settings.

Can I customise notification settings?

The Dexcom ONE+ receiver is a dedicated medical device. The app is not, but both the receiver and the app provide: current glucose information; an integrated Clarity card for glucose reports; customisable glucose alerts.

Is there any difference between Dexcom ONE+ app and Dexcom ONE+ receiver?

You need the pairing code to use your Dexcom ONE+ system. The 4-digit code and the QR code are printed on the applicator.

I lost my Dexcom ONE+ sensor code. What do I do?

The Dexcom auto applicator was designed for easier, more consistent sensor insertions.

Is it painful to insert a Dexcom ONE+ sensor?

Remotely monitor a Dexcom CGM user&#x27;s glucose with the Dexcom Follow app. Once a Sharer&#x27;s invitation is accepted, the Follower can see data.

What is Dexcom Follow?

The &quot;Bluetooth is off&quot; alert means this function is turned off. It will either show as App Bluetooth is off or Phone Bluetooth is off. Bluetooth must be on to get glucose information on your smart device*.

What does the &#x27;Bluetooth is off&#x27; alert mean? | Dexcom

Once snapped into place, the Dexcom ONE transmitter is water resistant for up to 2.4 meters for 24 hours.

Can I shower or swim while wearing my Dexcom CGM?

To set up Share, tap the Share icon on your app home screen. Then follow the instructions on the screens. Once you are set up, invite someone to become your Follower by tapping Invite Followers.

How do I set up Share and invite Followers?

You get all your Dexcom ONE supplies automatically delivered so you never run out.

What’s included in the Dexcom ONE Flexi Subscription Plan?

Because Dexcom is a medical device, we ask that all customers register an account to buy products from us, to help ensure that products end up in the right hands.

Why am I being asked to register an account to place an order?

Yes you can change via our carrier partners (DHL &amp; DPD).

I won’t be home for my shipment, can I have it delivered to an alternative location?

Yes, you have total flexibility and the ability to cancel at any time. Visit the My Account section to cancel.

Can I cancel my Dexcom ONE Flexi Subscription Plan?

Once your order has shipped, invoices will automatically appear in your My Account section.

Where can I find my invoices?

Just click on the “Forgot password?” link on the login page and follow the prompts to verify your email address and reset your password.

How do I reset my password?

We currently do not offer in person pick up.

Can I pick up my order in person?

Yes, you can remove cards you no longer wish to use. This can be done via your Payments section in your Account.

Can I remove cards from my account?

We provide a limited warranty for Dexcom ONE transmitters and receivers. Refer to the Warranty Section of our guide.

Does Dexcom offer a product warranty?

No, all shipping destinations must be within the country you live in.

Can I ship to an address outside of the country I live in?

You have the option to choose either a monthly or quarterly subscription plan. Find out more.

When will I receive my Dexcom ONE Flexi Subscription deliveries?

We have two shipping options, Economy and Priority.

Which shipment methods can I choose from?

I received an instruction manual with my first order, how do I get another? Downloads and guides can be found on our website. Find out more here.

How to get an instruction manual

Depending on whether you have chosen a monthly or quarterly subscription plan, will depend on when payments are charged.

When will I be charged?

Yes, you can add as many cards as you like. You can add a new card as you proceed through checkout, or through the Payments section of your Account.

Can I add more than one card to my account?

Visit our website and start your subscription today!

I started with the Dexcom ONE Starter Kit, how do I transfer to the Dexcom ONE Flexi Subscription Plan?

You can try a different card, or contact the card issuer.

My payment is not going through. What should I do?

Orders placed before 1pm are shipped the same day Monday to Friday (excluding holidays), orders placed after 1pm will be dispatched the next working day.

Why didn’t my order ship right away?

For technical support, product troubleshooting or replacement enquiries go here.

I’m having an issue while using my product(s). Who do I contact?

First, check to make sure the spelling of your email address and/or password is correct. If it is, try resetting your password.

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