Why is my display device still “Searching for sensor” and not pairing?

Pairing usually takes less than 10 minutes. If it takes longer, use these troubleshooting tips. You can also go to the Help screen on your display device for more information.
  1. Keep display device close
    a. App: Always keep phone within 6 meters (20 feet) of sensor.
    b. Receiver: For pairing, keep receiver within 1 meter (3 feet) of sensor. Be sure there is nothing between the sensor and the receiver, like your body. Pairing can take 5 minutes or longer if you have already paired the app with the sensor.
  2. Insert sensor to pair: Make sure your sensor is inserted. If it isn’t, insert your sensor now.
  3. Check pairing code: Check that the pairing code you entered is the pairing code on the applicator. If it isn’t, edit the pairing code.
  4. Move away from others wearing sensors: To reduce potential interference, stay more than 6 meters from other sensors until pairing is complete. For pairing, you may have to go to a different area to get far enough away from other people.

LBL-1003716 Rev 004

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Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom G7, Dexcom ONE+, Dexcom G6, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.
ALWAYS READ THE LABEL AND FOLLOW THE DIRECTIONS FOR USE. Read the warnings available on dexcom.com/downloadsandguides before purchasing. Consult your healthcare professional to see if this product is right for you. This product is a continuous glucose monitoring system indicated for the management of (type 1, type 2, gestational) diabetes in people age 2 years and older where self-monitoring of blood glucose (SMBG) is indicated.

MAT-4989

• LBL-1003716 Rev 004

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