Setting Up Your Dexcom G6 System
Using the Follow App
Can I customize notification settings?
Yes, you can choose which glucose notifications you receive for each Sharer. Changes to settings in the Follow app do not affect the Sharer’s CGM settings.
What is the Android Do Not Disturb Permission?
Support for the Android Do Not Disturb Permission was introduced with the release of G6 Android app version 1.9.0.
Calibration and Accuracy Issues
Does the G6 accept calibrations?
The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost.
Changing Your Sensor and Transmitter
Can I use the G5 Mobile sensors with the G6 transmitter? Or any G5 Mobile components?
No, the G5 Mobile sensors, transmitters and receiver are not compatible with the G6 system.
Common Activities with Dexcom CGM
What components are required with the new G6 system?
A new Dexcom patient will receive the Dexcom G6 system including a–transmitter and sensors.
Setting Up Your Smartphone or Receiver
Is there a new app for the G6?
Yes, the Dexcom G6 app will be available for free download in the Google Play and Apple App Stores. The Dexcom G5 Mobile App will not work with a G6 System and vice versa.
Why does the G6 Android app ask for Location Permission?
We understand you may be concerned about granting this permission, but Dexcom does not use this permission to track your location.
What are the recommended G6 iPhone settings?
Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.
How do I set up the Dexcom G6 with my phone?
The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app.
Setting Up Follow on a New Device
What devices and software are compatible with Dexcom apps?
Visit Dexcom compatibility to determine if your device is compatible.
What smart phones are compatible with the Follow app?
iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility
Setting Up Sharing and Dexcom Clarity
How can I customize Dexcom Clarity?
In Dexcom Clarity, use the Settings page to customize data display and sharing.
How do I get to Dexcom Clarity?
Go to https://clarity.dexcom.eu from an internet browser with internet connection.
Can I use both a receiver and smart device with Dexcom Clarity?
It is possible to use both a smart device and a receiver to provide CGM data.
Device Upgrades
If I am replacing my smart device, what will I need to do?
To use your Dexcom system with a new smart device, you first need to stop your sensor session on your current device.
Software Updates
How soon will Dexcom support new operating system (OS) versions after they are released?
Dexcom tests all apps on new OS versions, including public betas, after the OS is released.
Using Your Receiver
Entering your Transmitter SN into your Dexcom receiver
The transmitter SN is a series of numbers and/or letters that can be found in the following locations