Dexcom

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended iPhone settings? 

Yes, you get Follow notifications when the app is closed.

Will I receive notifications if the Follow app is closed?

If you’re changing your smart device, install the Dexcom Follow app on your new device. Your Sharer must remove you from their Followers, then invite you again.

How do I follow using my new smart device?

What are the recommended Android phone settings?

Remotely monitor a Dexcom CGM user&#x27;s glucose with the Dexcom Follow app. 

What is Dexcom Follow?

Support for the Android Do Not Disturb Permission was introduced with the release of G6 Android app version 1.9.0. 

What is the Android Do Not Disturb Permission? 

Allow notifications from Follow in your smart device settings.

What should I do if Follow says notifications are off?

Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile.

Does the Follow App work with G6? 

No, your smart device must have sound enabled to receive notification sounds.

Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Why was I asked to update my Dexcom Follow app?

To see the last 24 hours of Sharer’s glucose readings...

Sharing with Followers

Using the Follow App

What are the recommended iPhone settings?

Will I receive notifications if the Follow app is closed?

How do I follow using my new smart device?

What are the recommended Android phone settings?