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Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Dexcom G6 CGM System

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What is the Android Do Not Disturb Permission? Support for the Android Do Not Disturb Permission was introduced with the release of G6 Android app version 1.9.0. Safety is Dexcom&#x27;s top priority, so this new app permission is required to ensure you always get the Urgent Low alarm and important Dexcom alerts even when you put your phone in the most restrictive Do Not Disturb setting.

What is the Android Do Not Disturb Permission? 

When you start a new sensor, you must enter a code into your display device to use the G6 without fingerstick calibrations. Each sensor has its own code printed on the back of the adhesive patch.

 What is a sensor code and why do I need one?

Apple Health is a health and fitness tracking app included on Apple devices (iOS 8+). You can share your glucose data with Apple Health. Health gets the information after a three-hour delay, not in real time.

How do I share my glucose data with the Apple Health app?

According to a survey of Dexcom G6 users, 84% reported that the initial sensor insertion was painless and 100% reported that the applicator was easy to use.

Is it painful to insert a Dexcom G6 sensor?

Check out our Downloads and Guides (http://www.dexcom.com/IFU/g6/international) section for support or contact your local Dexcom Representative.

I&#x27;m having trouble getting started - what should I do?

With the Dexcom G6 app version 1.9 and later, you can ask Siri to recite your Dexcom glucose readings out loud and display your graph directly on the lock screen.This feature is only compatible with iOS devices using iOS 13 and above and supported Apple Watches and watchOS. Visit www.dexcom.com/compatibility to view our compatible smart devices. Check Apple&#x27;s website to see if Siri is available in your country.

How do I set up Siri on the G6 app?

No. The new Dexcom G6 CGM system is designed to eliminate the need for fingerstick calibrations* and can be used for 10 days without restart.

Can the sensor be restarted after 10 days?

The Dexcom G6 mobile app not only displays glucose information on your compatible smart device but can also deliver glucose alerts to notify you of pending highs and lows.

What are the Dexcom G6 alert capabilities?

If you are experiencing a Sensor Error alert and are not getting Dexcom G6 readings, it means the sensor is temporarily unable to measure the glucose or your components are not communicating.

What does the Sensor Error alert mean?

Dexcom G6 is designed to not impact your travel. Learn more about going through airport security with your Dexcom G6.

Getting through airport security with the Dexcom G6 CGM System

The Dexcom G6 sensor is approved to be worn up to 10 days.

How long can I wear the sensor?

Are you a swimmer, runner or have trouble with your G6 diabetes sensor staying on? These Dexcom adhesives tips can help you keep your G6 CGM sensor on for the full 10 days of wear.

Dexcom CGM Adhesive Tips for 10-Day Wear

Choose the phone you’re using to find out what the recommended phone settings are when using Dexcom G6 app.

What are the recommended phone settings for the Dexcom G6 app?

iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility 

What smart phones are compatible with the Follow app? 

Proper insertion technique is important to prevent bleeding. When pressing the button, the CGM sensor should be resting superficially on the surface of your skin.

What happens if my sensor insertion causes bleeding?

You should first ensure that your Dexcom G6 sensor was correctly inserted. Then, folow these steps.

What can I do if my Dexcom G6 sensor fails during the 2-hour warmup period?

Yes, Dexcom G6 is indicated for children as young as 2 years old.

Is this product approved for Pediatrics?

The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost. The system is designed to work properly without calibrations.

Does the G6 accept calibrations?

At this time, Dexcom will not have a recycling program. Dexcom recommends that users dispose of the used applicator following local guidelines for blood containing components.

Is Dexcom creating a recycling program for the sensor applicator at launch?

Dexcom Share is a feature within the G6 app that allows for remote monitoring. One person, (the Sharer) may share their CGM data with another person (the Follower)

How do I share my G6 glucose data with followers?

Daily statistics are calculated values for the individual day of the week over the date range selected. 

How are the Daily and Hourly Statistics calculated?

When the low utilization filter is applied, days with less than 50% CGM data capture will display.

What is a low utilization day?

In order to receive and see your Dexcom CGM data in Dexcom Clarity and your third-party apps and devices (e.g. Glooko app), please ensure the following settings

Why am I not seeing data in Dexcom Clarity or in my third-party application?

Any event that is entered into your CGM will show up on Dexcom Clarity graphs when your data is updated from your Dexcom G5 Mobile CGM System or you upload your receiver to Clarity.

Will events entered into my CGM receiver show up in Dexcom Clarity?

The Ambulatory Glucose Profile (AGP) is a licensed, standardized glucose report created by the International Diabetes Center (IDC). 

What is the AGP Report?

If you upload your receiver to the Clarity home user account, you can share your home user account data with your health care provider. Your clinic will need to give you a sharing invitation via email or printed invitation to initiate sharing.

How can I share my data using a Dexcom Receiver?

Yes. If you currently use the Dexcom G5 Mobile Continuous Glucose Monitoring (CGM) System and have downloaded the Dexcom G5 Mobile app, then you have already created a Dexcom account and should use this to log in to Clarity - please do not create a new one.

Do I need a Dexcom account to access Dexcom Clarity?

Clinics can easily send email invitations to patients. All you have to do is accept the email invitation by entering the code provided in the invite from your physician or clinic.

How can I share information with my doctor? 

Login issues can be caused by having the incorrect country or region selected in your smartphone settings. Within smartphone settings, set the Region (iOS) and Language/Region (Android) to match your Dexcom account then, reinstall the Dexcom Clarity app and try again. Please contact your local Dexcom if you need further assistance.

Why do I see &quot;username or password are incorrect&quot; when I try to log into the Dexcom Clarity app on my smartphone? 

Go to https://clarity.dexcom.jp from an internet browser with internet connection. Review Clarity&#x27;s list of computer and internet requirements if needed.

How do I get to Dexcom Clarity?

If you use a receiver, you log in to Clarity from a computer, connect your receiver, then follow Clarity&#x27;s Upload Instructions. 

How does Dexcom Clarity get my data?

Please contact your local Dexcom representative.

Who should I contact if I have questions regarding Dexcom Clarity?

At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom Clarity. Data stored in Dexcom STUDIO will continue to be viewable within Dexcom STUDIO.

How do I access past data from Dexcom STUDIO?

It is possible to use both a smart device and a receiver to provide CGM data. The smart device system streams data to the Clarity server, where that data is made available for reports after three hours. 

Can I use both a receiver and smart device with Dexcom Clarity?

In Dexcom Clarity, use the Settings page to customize data display and sharing. Changes only apply to Dexcom Clarity and do not change any settings on your Dexcom CGM system.

How can I customize Dexcom Clarity?

All data uploaded into Dexcom Clarity will remain accessible as long as the product is available for use. Please note that upon logging in to Clarity for the first time, Clarity may show limited data depending on when the account was created. 

How far back can I access my data?

Time in Range is the percentage of time that glucose levels are in low, target and high ranges. Dexcom Clarity displays time in range from both daytime and nighttime ranges. 

How are ranges defined for Time in Range?

For every release, a notification banner is posted at the top of the Dexcom Clarity on the day of the release. Follow the banner&#x27;s link to read the release notes. If the Uploader software is updated, the notification banner posts 2 weeks before the release.

How do I know when Dexcom Clarity has been updated?

Under the Devices section of Dexcom Clarity&#x27;s Overview page you will find the alert settings and last upload for the device. These settings are for your reference and are separate from Dexcom Clarity settings.

Does Dexcom Clarity have information about my receiver or smart device?

A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.

What are the computer and software requirements for Dexcom Clarity?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended iPhone settings? 

What are the recommended Android phone settings?

To see the last 24 hours of Sharer&#x27;s glucose readings:All Follow version users can tap the 24 hour button on your Sharer&#x27;s page

How can I see the last 24 hours of my Sharer&#x27;s glucose readings?

No, your smart device must have sound enabled to receive notification sounds.

Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?

If you&#x27;re changing your smart device, install the Dexcom Follow app on your new device. Your Sharer must remove you from their Followers, then invite you again.

How do I follow using my new smart device?

Yes, you get Follow notifications when the app is closed.

Will I receive notifications if the Follow app is closed?

Check Dexcom&#x27;s compatibility chart &lt;https://www.dexcom.com/compatibility&gt; before updating your smart device or mobile operating system (OS). Dexcom tests its apps for compatibility on new OS versions after they&#x27;re released.

What devices and software are compatible with Dexcom apps?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

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