Dexcom

All New Zealanders with Type 1 diabetes* can now access funded Dexcom CGMs. 

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Under the Devices section of Dexcom CLARITY’s Overview page you will find the alert settings and last upload for the device. These settings are for your reference and are separate from Dexcom CLARITY settings.

Does Dexcom CLARITY have information about my receiver or smart device?

Is Dexcom CLARITY compatible with both G4 Platinum and G5 Mobile platforms?

Go to https://clarity.dexcom.eu from an internet browser with internet connection. Review CLARITY’s list of computer and internet requirements if needed.

How do I get to Dexcom CLARITY?

The Ambulatory Glucose Profile (AGP) is a licensed, standardized glucose report created by the International Diabetes Center (IDC)...

What is the AGP Report?

Clinics can easily send email invitations to patients. All you have to do is accept the email invitation by entering the code provided in the invite from your physician or clinic...

How can I share information with my doctor?

All data uploaded into Dexcom CLARITY will remain accessible as long as the product is available for use...

How far back can I access my data?

Time in Range is the percentage of time that glucose levels are in low, target and high ranges...

How are ranges defined for Time in Range?

In Dexcom CLARITY, use the Settings page to customize data display and sharing...

How can I customize Dexcom CLARITY?

Please contact your local Dexcom representative.

Who should I contact if I have questions regarding Dexcom CLARITY?

For every release, a notification banner is posted at the top of the Dexcom CLARITY on the day of the release. Follow the banner’s link to read the release notes. If the Uploader software is updated, the notification banner posts 2 weeks before the release.

How do I know when Dexcom CLARITY has been updated?

If you’re having trouble connecting your Dexcom Clarity data to your clinic, please go to connect.dexcom.eu to enter the clinic code.

What can I do if I am having trouble sharing data with my clinic through the Dexcom Clarity mobile app?

Any event that is entered into your CGM will show up on Dexcom CLARITY graphs when your data is updated from your Dexcom G5 Mobile CGM System or you upload your receiver to CLARITY...

Will events entered into my CGM receiver show up in Dexcom CLARITY?

It is possible to use both a smart device and a receiver to provide CGM data...

Can I use both a receiver and smart device with Dexcom CLARITY?

At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom CLARITY. Data stored in Dexcom STUDIO will continue to be viewable within Dexcom STUDIO.

How do I access past data from Dexcom STUDIO?

If you upload your receiver to the CLARITY home user account, you can share your home user account data with your health care provider...

How can I share my data using a Dexcom Receiver?

Computer and Internet requirements (http://www.dexcom.com/clarity-requirements)

What are the computer and software requirements for Dexcom CLARITY?

Login issues can be caused by having the incorrect country or region selected in your smartphone settings...

Why do I see “username or password are incorrect” when I try to log into the Dexcom CLARITY app on my smartphone?

The CLARITY User Guide can be found and printed from the Clarity Help menu. Your local Dexcom representative can also provide a printed copy.

Where can I obtain a printed version of the Dexcom CLARITY user guide?

Daily statistics are calculated values for the individual day of the week over the date range selected...

How are the Daily and Hourly Statistics calculated?

If you use a receiver, you log in to CLARITY from a computer, connect your receiver, then follow CLARITY’s Upload Instructions...

Dexcom Clarity

Dexcom Clarity

Does Dexcom CLARITY have information about my receiver or smart device?

Is Dexcom CLARITY compatible with both G4 Platinum and G5 Mobile platforms?

How do I get to Dexcom CLARITY?

What is the AGP Report?

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