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Why isn't my receiver's trend screen showing a Bluetooth icon?

If the Bluetooth icon is not displaying on your trend screen, your Receiver with ShareTM is not communicating with the Dexcom Share2 app on the Sharer’s iPhone, iPod touch or iPad. Take the following troubleshooting steps to ensure the Receiver ShareTM and Share2 app are configured properly:

  1. Go to the receiver menu and select “Settings,” then select “Share.” Make sure the Share setting is set to "On"
  2. Make sure the Receiver with ShareTM and the Sharer’s iPhone or iPod are within 15 ft of each other.
  3. On the Sharer’s iPhone, iPod touch or iPad, open the Dexcom Share2 app and make sure it is paired with your receiver. Click here for receiver pairing instructions.

 

LBL013102 Rev01

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