What features are included in the latest update to the Dexcom G5 Mobile App?
If you rely on your Apple device to view your Dexcom Continuous Glucose Monitoring (CGM) System glucose readings, you will see new features when you update your Dexcom G5 Mobile App to version 1.5. These updates are a result of requests from our valued customers, like you. We hope they help.
This will allow you to receive certain Dexcom system alerts, even if your phone sound is off, set to vibrate, or in Do Not Disturb mode. This will allow you to silence calls or texts but still receive CGM alerts. Alerts that you will continue to receive, even if your smart device is silenced, include: Urgent Low Alarm; Low and High Glucose alert; Rise and Fall Rate alerts; and certain critical system alerts. Exception for high/low, rise/fall if you have chosen vibrate-only as your programmed sound.
While most of these are infrequent, critical system alerts that will be audible even if the phone is on silent or vibrate include:
Please note, the only critical system alert that cannot override volume settings is signal loss.
If you turn your phone to silent mode using the switch on the side of your iPhone, your Dexcom alerts will still activate based on the pre-programmed sounds you have chosen, following the sequence described below. This mute functionality description coincides with iPhone 6 and may or may not apply to future iPhone, iPod, or iPad silencing techniques. Please visit our website at www.dexcom.com/compatibility to stay up-to-date on which devices are compatible with the Dexcom app.
This will allow you to choose vibrate-only as your sound for Low and High Glucose alerts, Rise and Fall Rate, and Signal Loss. Vibrate-only is not available for Urgent Low Glucose Alarm or critical system alerts. These will always require a sound.
How do these features work?
Mute Override and the Vibrate-only sound option work together to make it easier for you to customize your Dexcom alerts.
If your ringer is ON, your volume is greater than zero, and do not disturb is OFF:
If your ringer is OFF, your volume is set to zero, or do not disturb is ON:
If you chose Vibrate-only as the sound for a glucose alert, that alert will never make a sound, regardless of your phone settings (the only exception is for urgent low or critical system alerts- you cannot choose vibrate for these notifications).
If you use an Apple Watch to obtain your Dexcom G5 Mobile readings, you will see enhanced features that should provide a better user experience. You must install watchOS 3 to use your Apple Watch with your Dexcom G5 Mobile app.
The Dexcom G5 Mobile Continuous Glucose Monitoring System (the “System”) is a glucose monitoring system indicated for detecting trends and tracking patterns in persons (age 2 years and older) with diabetes. CONTRAINDICATIONS Remove the System (sensor, transmitter, and receiver) before Magnetic Resonance Imaging (MRI), Computed Tomography (CT) scan, or high-frequency electrical heat (diathermy) treatment. The System is MR Unsafe. Do not bring any portion of the System into the MR environment. Taking acetaminophen while wearing the sensor may falsely raise your sensor glucose readings. WARNING Do not use the System for treatment decisions. The System does not replace a blood glucose meter. The System is not approved for use in pregnant women, persons on dialysis or critically ill persons. If a sensor breaks and no portion of it is visible above the skin, do not attempt to remove it. Seek professional medical help if you have infection or inflammation. Report broken sensors to Dexcom Technical Support. Sensor placement is not approved for sites other than under the skin of the belly (ages 2 years and older) or upper buttocks (ages 2-17 years). Your smart device’s internal settings override your Dexcom app settings. Accessory devices (like a smart watch) might override your smart device’s alert and notification settings. The Share feature must be turned “On” with an active internet connection to communicate glucose information to a Follower. The Follower must download and install the Dexcom Follow App onto a separate smart device with an active internet connection to receive data. Contact Dexcom Toll Free at 877-339-2664 or www.dexcom.com for detailed indications for use and safety information.
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