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Is the Dexcom Update Tool compatible with USB 3.0?

The Update Tool is not compatible with USB 3.0 ports that may be found on some Windows PCs. If you are using a Windows computer, please ensure that your receiver is plugged into a USB 2.0 port before beginning this update.
USB 2.0 and USB 3.0 ports can typically be identified by their color or by the symbol located next to the port. USB 3.0 ports may have a blue interior or there may be an SS symbol next to the port. Please refer to the image below for help with identifying the ports on your computer.

 

Interested in getting a Dexcom CGM?

If you are ready to take the next step, the process is simple. Provide us with a few details and we will contact you to begin your order.