Your Dedicated Team of Specialists

Whether you need help getting started on a Dexcom Continuous Glucose Monitor (CGM), reorder sensors & other products, or assistance with your product, our support teams are here to assist you every step of the way. We have a nationwide team of Clinical Education Specialists, Sales Support & Technical Support standing by, ready to help you.

Sales Support & Insurance Coverage

For help with first-time orders, re-orders, tracking shipments, insurance coverage, and locating a Dexcom representative in your area.2

Toll-free phone: 1-888-738-3646
Toll-free fax: 1-877-633-9266
Monday through Friday, 6 am to 5 pm PST; Saturday, 8am to 12pm PST

Technical Support

For Dexcom product questions and troubleshooting issues.1

Toll-free phone: 1-888-738-3646
Toll-free fax: 1-877-633-9266
24 hours, 7 days a week

Patient Care Specialists

Our support team made up of Certified Diabetes Educators (CDEs) are eager to help you successfully transition to using a Dexcom CGM and get started right away.

Toll-free phone: 1-888-738-3646 x4900
Monday through Friday, 6 am to 5 pm PST

Billing and Reimbursement

Support for billing and reimbursement issues.2

Toll-free phone: 1-888-738-3646
Monday through Friday, 6 am to 5 pm PST
  1. Dexcom Technical Support does not offer medical advice.
  2. Each payor and plan has their own set of criteria that must be met. DexCom can provide information on current coverage decisions.