Your Dedicated Team of Specialists
Whether you need help getting started on a Dexcom Continuous Glucose Monitor (CGM), reorder sensors & other products, or assistance with your product, our support teams are here to assist you every step of the way. We have a nationwide team of Clinical Education Specialists, Sales Support & Technical Support standing by, ready to help you.
Sales Support
For help with first-time orders, re-orders, tracking shipments, and locating a Dexcom representative in your area.
| Toll-free phone number: | 1-888-SEVENGO (1-888-738-3646) (Monday through Friday, 6 a.m. to 5 p.m. PST; Saturday, 8am to 12pm PST) |
| Email: | CustomerService@dexcom.com |
| Toll-free fax number: | 1-877-633-9266 |
Technical Support
For Dexcom product questions and troubleshooting issues.1
| Toll-free phone number: | 1-888-SEVENGO (1-888-738-3646) (24 hours, 7 days a week) |
| Email: | TechSupport@dexcom.com |
| Toll-free fax number: | 1-877-633-9266 |
Prompt Assistance with Claims and Billing Inquiries
There is now widespread recognition of the value CGM can bring in improving diabetes control, and as a result, many of the nation's largest insurance companies, such as Aetna® and UnitedHealthcare®, are now providing coverage for continuous glucose monitoring.2
- DexCom Technical Support does not offer medical advice.
- Each payor and plan has their own set of criteria that must be met. DexCom can provide information on current coverage decisions.